All appointments require a 50% booking fee. If you are booking online, payment can be made via PayPal. If you are booking direct, your booking fee is payable via BACs.
A confirmation email will be sent on confirmation of booking. Appointments booked using a ‘Minute Bundle’ deal will need booking direct, will not be subject to payment of a booking fee,
however will be held to the terms of ‘cancelling and rescheduling’ within the timescales stated below.
Cancellations & Rescheduling
Requests to cancel or reschedule within 48 hours will result in the forfeiture of the booking fee
(ie. 48 hours’ notice or more is needed in order to refund or transfer your booking fee to a new date). This is applicable regardless of cancellation / rescheduling reason as is due to not having
sufficient time to fill the appointment you are leaving vacant. A new booking fee will be required to secure a new booking.
Cancellations with less than 24 hours’ notice will result in the forfeiture of the booking fee and a payment request for the remainder of treatment cost to a total value of 100% of the original
booked appointment. A new booking fee will be required to secure a new booking.
Further treatment will be refused until payment has been received.
Payment for Services
Treatment cost is due and payable at the end of your appointment before you leave. Please note this is payable by BACs or cash only.
Late Arrival / Missed Appointments
I value your time and your schedule. When you book an appointment with Holme Electrolysis, your appointment will start promptly and finish at the time scheduled. Often times there
is a maximum of 15 minutes to enable me to clean the treatment room between clients. Your treatment time will therefore be shortened if you are late by 5 minutes or more.
The full cost of the original treatment time will be due and payable.
If you are 15 minutes late without notice, your appointment will be classed as a cancellation (with less than 24 hours’ notice), treatment will be unable to go ahead and the cancellation
policy referred to.
As a matter of courtesy, please contact me on 07897282554 (not social media) to let me know if you are delayed. If I am able to accommodate your delay I can advise you appropriately.
Refunds
Booking fee refunds will be issued in line with my 48 hour cancellation policy. Refunds aim to be processed within 24 hours. Please be advised refunds will be processed via PayPal,
whose timescales are 3-5 working days for monies to appear back in your account.
Refunds will not be offered for services / treatments received. If you have a problem or issue with treatment you have received from me, kindly bring this to my attention immediately
so I can investigate and offer resolution.
‘Minute Bundle’ deals are wholly non-refundable and have an expiry of 6 month’s from date of purchase.
Access
I am located at 12 Spring Bank Croft, Holmfirth, HD9 2LW. My contact number is 07897282554. I have a double, sloped, off-road driveway with a central handrail available for
client parking / cycling lock respectively. The larger driveway (garage side) is reserved specifically for client use. Please do use this driveway out of respect for my neighbours and
their properties. My treatment room is accessed through my house only and is directly off the entrance hallway, located in my converted garage. There is one small step up to my
house and another smaller step down into the treatment room.
My home studio is strictly a child free zone. Treatments are 1:1 unless specifically agreed (at my discretion) prior to your appointment. I have no waiting area.
Family members or friends that accompany you will be politely requested to wait outside. Exception is made for children accessing my services as a client who will need their
parent present for any treatment.
